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Legal requirements

While many countries (e.g. USA, UK, Australia, ...) have an unrestricted policy for virtual telephone number allocation, some require documentation. The following requirements apply when purchasing a virtual telephone number from these countries:

 

Required documents (for each number type)
Country Local (tied
to a certain city)
National Toll-free
Bahrain 1, 4
n/a 1, 4
Belgium 1, 5
1, 4
none
Bolivia n/a n/a
1, 3
China (a)
1, 2, 3, 7
n/a n/a
Costa Rica n/a 1, 3
1, 2, 3, 7, 8
Cyprus
1, 2, 3, 7 1, 2, 3, 7 none
Ecuador n/a n/a
1, 3
France 1, 5
1, 3
1, 4
Georgia 1, 6 none
none
Germany
1, 2, 6, 7 1, 4
1, 2, 4, 7
Greece 1, 4 n/a
n/a
Hong Kong n/a 1, 2, 4, 7 1, 3
Hungary 1, 6 1, 4 n/a
India n/a n/a 1, 3
Indonesia n/a n/a 1, 3
Ireland 1, 5 none none
Italy 1, 5 n/a none
Japan 1, 3 none none
Liechtenstein 1, 3 n/a n/a
Luxembourg n/a 1, 3 1, 3
Malaysia 1, 2, 4, 7 n/a n/a
Malta n/a 1, 4 n/a
Netherlands 1, 4 1, 4 1, 2, 3, 8
Portugal n/a 1, 4 none
Russia 1, 3 n/a none
Singapore 1, 2, 3 n/a n/a
South Africa (b)
1, 2, 5, 7 1, 2, 3, 7 n/a
Spain 1, 4 1, 4 none
Switzerland 1, 4 n/a 1, 4
Thailand (c)
n/a 1, 3 n/a
Turkey (d)
1, 2, 3 1, 2, 3, 7 n/a
Ukraine (e)
1, 2, 3 n/a n/a
Uruguay n/a n/a 1, 3

 

none = No documents required.

n/a = No virtual telephone numbers available.

 

Required documents overview:

1 First and last name or company name, telephone number
2 Passport or ID card as scan or photo. Or, for companies, a scan or photo of the company certification of registration.
3 Any address worldwide
4 Address in the same country as the phone number
5 Address in the same area as the phone number
6 Address in the same city as the phone number
7 Scan or photo of an utility bill/invoice (e.g. a power or telecom invoice) / lease contract issued to the passport / ID card holder or company, not older than 6 months.
8 Specific registration form that needs to be completed and signed by the end user.

 

Special requirements:

(a) China: Two (2) utility bills/invoices / lease contracts are required for the registration of a local number.
(b) South Africa: If the registration should be made under a company, a scan or photo of the passport or ID card of the company owner must be provided along with the company certification of registration.
(c) Thailand: A detailed description of the purpose of the phone number is required.
(d) Turkey: Turkish passport or ID card as photo or scan, a Turkish mobile phone number, the latest invoice for the mobile phone number. A verification code will be sent via SMS to the Turkish mobile number.
(e) Ukraine: Local phone numbers can only get issued to individuals, not to companies.

 

Don't have a presence in a country or city when it's required for the registration of a phone number? Don't worry, you can also send us the documents of a friend, relative, coworker or a befriended company instead. The actual customer and the number registrant can be different individuals / companies.


 

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